Spribe Privacy Policy – How We Protect Your Data

1 Who We Are

Spribe operates the online gaming platform available at spribe.run. This platform provides Casino games, Fish Games, Bingo, a VIP programme and associated services to adult players in Pakistan. References to "Spribe", "we", "us" or "our" throughout this Privacy Policy refer to the platform operator.

This Privacy Policy governs how Spribe handles personal data collected from users of spribe.run, including data collected during account registration, payment processing, customer support interactions and general platform use. It should be read alongside the Terms and Conditions.

If you have questions about this policy or about how your personal data is handled, you can contact the Spribe support team at any time via live chat on the platform or by email at [email protected].

2 Information We Collect

Spribe collects personal information in several ways – directly from you when you register or contact support, automatically when you use the platform, and from payment providers when you make a deposit or withdrawal. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs or political opinions. Where identity documents are submitted for KYC purposes, they are processed for verification only and are not stored beyond the period required for compliance purposes.

3 How We Use Your Data

Spribe uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing login sessions, managing your VIP tier and account preferences.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets. Matching transactions to your account and resolving payment queries.
• Identity verification (KYC): Confirming your identity, age and payment method ownership as required by our internal compliance standards and anti-fraud procedures.
• Customer support: Responding to queries, complaints and account requests submitted via live chat or email.
• Fraud prevention and security: Detecting unusual account activity, preventing multi-accounting, identifying bonus abuse and protecting the platform from financial crime.
• Platform improvement: Analysing usage patterns to improve game selection, site performance, navigation and the overall player experience.
• Marketing communications: Sending promotional offers, bonus notifications, PSL and T20 season promotions and VIP programme updates – but only where you have opted in to receive these.
• Responsible gaming: Monitoring for patterns consistent with problem gambling and applying any deposit limits, session reminders or self-exclusion requests you have set.

4 Legal Basis for Processing

Spribe processes your personal data under one or more of the following legal bases depending on the activity involved:

• Contractual necessity: Processing required to deliver the services you have signed up for, including account creation, game access, deposits and withdrawals.
• Legitimate interests: Processing carried out to detect and prevent fraud, improve platform security, analyse usage trends and maintain platform stability. We ensure these interests do not override your fundamental privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering procedures, fraud prevention requirements and financial record-keeping standards.
• Consent: Processing for optional purposes such as marketing emails and SMS notifications, where you have given explicit consent. This consent can be withdrawn at any time without affecting other processing.

5 Payment Data and Financial Transactions

All financial transactions on Spribe are conducted in PKR. When you make a deposit using JazzCash, Easypaisa, Raast or Bank Transfer, the relevant payment provider processes the transaction through their own secure systems. Spribe receives a transaction reference and confirmation rather than your full financial account credentials.

Card payments are processed through a PCI-DSS compliant payment gateway. Spribe does not store full card numbers on our servers. Only the last four digits, card type and expiry are retained for reference and support purposes.

Transaction records – including deposit amounts, withdrawal requests and payment method references – are retained as part of your account history. These records are used for account management, dispute resolution and internal compliance purposes. They are not shared with third parties for marketing.

6 Sharing Your Information

Spribe does not sell, rent or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the data necessary to complete your transactions.
• Game software providers: Your player ID and session data are passed to game providers (such as those supplying Casino, Fish Games and Bingo titles) to enable gameplay. These providers process data under their own privacy standards.
• Identity verification services: Where KYC checks are performed using a third-party verification tool, the minimum required identity data is shared for that purpose only.
• Fraud prevention and security services: Anonymised or pseudonymised data may be shared with third-party fraud detection systems to protect all players on the platform.
• Legal requirements: Where Spribe is required by applicable law or a valid legal process to disclose certain information, we will do so to the minimum extent required and will notify you where legally permitted.
• Business transfers: In the event of a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. Affected players will be notified via the email address on their account.

All third-party service providers who handle personal data on Spribe's behalf are required to handle that data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.

7 Cookies and Tracking Technologies

Spribe uses cookies and similar tracking technologies to make the platform work correctly and to improve the user experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for the platform to function. These handle your login session, remember your preferences and keep your account secure. Disabling these will prevent you from using the platform normally.
• Performance cookies: Help us understand how players navigate the site – which pages are visited most, where sessions tend to end and how quickly pages load. This data is aggregated and anonymous.
• Functional cookies: Remember your display preferences, language settings and last-visited game category so you get a more personalised experience on return visits.
• Security cookies: Detect and prevent fraudulent activity, such as detecting unusual login patterns or suspicious session behaviour.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, accept them selectively or delete existing cookies. Please be aware that disabling essential cookies will affect platform functionality. The settings options vary between browsers – consult your browser's help documentation for specific instructions.

8 Data Retention

Spribe retains your personal data for as long as your account is active and for a period afterwards as required by our internal compliance standards. The general retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account and for a period of five years following account closure, for compliance and audit purposes.
• Transaction records: Retained for five years from the date of each transaction to support dispute resolution and financial record-keeping.
• Customer support communications: Retained for up to two years from the date of the last interaction, unless a longer period is required for an open dispute or investigation.
• Marketing preferences and consent records: Retained for the duration of your account and for one year following opt-out, to demonstrate consent compliance.
• Technical and usage logs: Retained for up to twelve months in server logs, after which they are automatically purged or anonymised.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with your identity. Where data must be retained beyond the periods above due to a legal obligation or active dispute, it will be flagged accordingly and deleted as soon as that obligation ends.

9 Your Privacy Rights

As a Spribe player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team via live chat or by emailing [email protected]:

10 Children's Privacy

Spribe is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age declaration, and identity verification checks are used to confirm that account holders meet the minimum age requirement.

If Spribe becomes aware that an account has been registered by or on behalf of a person under 18, the account will be suspended immediately. Any data collected in relation to that account will be deleted as promptly as possible, subject only to any legal obligations that may require a minimal retention period for fraud prevention records.

If you believe a minor has registered a Spribe account, please contact support immediately via live chat so we can investigate and act quickly.

11 Security Measures

Spribe takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction or alteration. These include:

• SSL/TLS encryption across all pages and API communications on spribe.run.
• Encrypted storage for sensitive data including passwords (which are hashed and never stored in plain text) and payment references.
• Access controls ensuring that only authorised Spribe personnel can access player account data, and only to the extent required for their role.
• Automated monitoring for unusual login patterns, suspicious transactions and potential security threats.
• Regular internal security reviews and updates to platform infrastructure.
• Two-factor authentication options available to players who wish to add an extra layer of protection to their accounts.

While Spribe takes all reasonable precautions, no internet transmission is completely secure. You also have a role to play in keeping your account safe – use a strong, unique password, do not share your login credentials with anyone and contact support immediately if you suspect your account has been accessed without your permission.

12 Third-Party Links

The Spribe platform may occasionally reference other services in a descriptive context – for example, mentioning that JazzCash or Easypaisa are supported payment methods. These references are not endorsements, and Spribe has no control over the privacy practices of third-party services.

This Privacy Policy applies only to data collected and processed by Spribe through spribe.run. If you visit any external website or use any third-party service, you should review their own privacy policy to understand how they handle your data. Spribe accepts no responsibility for the data practices of third parties.

13 Updates to This Privacy Policy

Spribe may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards or improvements in how we communicate our data practices to you. The "Last updated" date at the top of this page will be revised whenever changes are made.

For material changes – those that significantly affect your rights or how your data is used – Spribe will notify registered players by email at least seven days before the changes take effect. Minor clarifications or corrections may take effect immediately. Continued use of the platform after an update constitutes acceptance of the revised Privacy Policy.

If you would like to be notified of any future changes to this policy, make sure your registered email address is current and that you have not opted out of transactional communications from Spribe.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or want to raise a concern about how your personal information is being handled, you can reach the Spribe team through any of the following channels:

All privacy-related requests will be acknowledged promptly and handled with appropriate care and confidentiality. VIP Silver and above players connect to a priority support queue. If your request relates to a sensitive data matter, please mark your message clearly so it can be routed to the appropriate team member.